Visakhapatnam, India

Shastra IT Services — Your Trusted BPO Partner

We help businesses reduce operational costs, improve efficiency, and deliver exceptional customer experiences through reliable BPO solutions. We serve startups, SMEs, and enterprises across the globe from our base in Visakhapatnam.

Confidential & secure by default Dedicated, trained teams 24/7 multi-timezone coverage Transparent reporting
4
Service Lines
12+
Industries Served
24/7
Operational Coverage
100%
Client Confidentiality
About Us

About Shastra IT Services

Shastra IT Services is a customer-focused BPO company based in Visakhapatnam, dedicated to providing scalable outsourcing solutions to global clients. We combine skilled professionals, modern technology, and proven operational processes to deliver consistent results.

Our mission is to help businesses improve productivity, reduce costs, and enhance customer satisfaction through dependable outsourcing services.

Our Vision

To become one of the most trusted global outsourcing partners by delivering innovative, reliable, and cost-effective BPO solutions.

Our Mission

  • Deliver exceptional customer service
  • Build long-term client relationships
  • Maintain the highest quality standards
  • Protect client data with strict security
  • Continuous improvement through innovation
What We Do

Our Services

Comprehensive BPO solutions tailored to your business needs.

Voice Process

  • Inbound Customer Support
  • Outbound Calling
  • Lead Generation
  • Sales Support
  • Appointment Scheduling
  • Customer Retention
  • Customer Verification
  • Help Desk Services

Non-Voice Process

  • Data Entry & Processing
  • Data Validation
  • Email Support
  • Chat Support
  • CRM Management
  • Document Digitization
  • Order & Form Processing
  • Insurance & Healthcare BPO
  • eCommerce Support

Back Office Support

  • Administrative Support
  • Virtual Assistant Services
  • Document Management
  • Invoice Processing
  • HR & Payroll Assistance
  • Quality Analysis
  • Reporting & MIS

IT & Digital Services

  • Website Development
  • Software Support
  • Technical Help Desk
  • Process Automation
  • Digital Marketing Support
  • CRM Integration
Where We Work

Industries We Serve

We proudly support businesses across multiple industries.

Insurance
Healthcare
Banking & Financial
Telecommunications
eCommerce
Retail
Logistics
Real Estate
Education
Technology
Market Research
Travel & Hospitality
Our Advantage

Why Shastra IT Services?

What sets us apart from the competition.

Experienced Team

Trained professionals delivering accurate, timely, and customer-focused services.

Cost-Effective Solutions

Reduce operational expenses without compromising on quality.

Data Security

Strict confidentiality standards to protect your business information.

Flexible Engagement Models

Dedicated teams, project-based support, and scalable solutions.

24/7 Operations

Support across multiple time zones based on your requirements.

Quality Assurance

Continuous monitoring to ensure exceptional performance.

Fast Project Onboarding

Quickly understand your needs and begin operations with minimal turnaround time.

How We Work

Our Process

A proven 5-step methodology for successful outsourcing.

01

Understand Your Business

We analyze your requirements and define the ideal outsourcing strategy.

02

Customized Solution

We build a dedicated workflow tailored to your operational goals.

03

Project Implementation

Trained professionals begin operations using industry best practices.

04

Quality Monitoring

Continuous monitoring, reporting, and performance optimization.

05

Business Growth

You focus on scaling while we manage your operational processes.

Our Commitment

At Shastra IT Services, every client receives personalized attention, transparent communication, and measurable results. We believe outsourcing should not only reduce costs but also create long-term business value.

We work as your strategic partner — not just a service provider.

Get In Touch

Contact Us

Let's build success together. Reach out for a free consultation.

Our Office

Shastra IT Services
Visakhapatnam, India, Andhra Pradesh, India

Business Hours

Monday – Saturday
9:00 AM – 7:00 PM (IST)